Frequently Asked Questions

Modified on Mon, 4 Jul, 2022 at 12:39 PM

TIMESHEETS

Has my timesheet been approved?

In order to check if your timesheet has been approved, you would need to log into your Evertime account at https://app.evertime.co.uk/Account/Login. Once logged in, click on the ‘Activity’ tab and the status of your timesheet should read, ‘Approved for Pay and Bill’. If it reads, ‘Awaiting Submission’ then you have not submitted your timesheet and will need to do so. If it reads, ‘Awaiting Client Approval’, then the timesheet has been sent to your authoriser and has not been approved. You should receive an email when your timesheet is approved. If you are not receiving these emails, please contact us at payroll@redsnappergroup.co.uk

When is the cut off time for timesheet approval?

The cut off for timesheet approval is 5:30pm Monday if you enter your hours on Evertime. If you enter your hours on an external portal, the cut off is 12:00 on Monday. The exception will be for bank holidays. Please refer to the communication sent to you. If your timesheet has been approved after this time, there is a possibility that the timesheet has missed payroll and will not be paid during that week. This timesheet will then rollover to the next pay run.

PENSION

Why have I been put into the pension scheme?

By law, we are obliged to auto enrol you onto a pensions scheme.

I would like to opt out of Red Snapper’s pension scheme, how do I go about doing this?

To opt out of your pension scheme, you would need to log onto your NOW Pensions account at: https://www.nowgatewayx.com/login (logins should have been sent once you were auto-enrolled into our pension scheme). Once you have logged in, click into your pension scheme with Red Snapper, then click ‘Opt Out’. This will then send a notification to us and we will then update our records regarding your pension opt out request.

I would like to opt into Red Snapper’s pension scheme, how do I go about doing this?

Similarly to opting out, you would need to log onto your NOW Pensions at: https://www.nowgatewayx.com/login. Once you have logged in, click into your pension scheme with Red Snapper, then click ‘Opt In’. This will then send a notification to our payroll team and we will then update our records regarding your pension opt in request.

Can I get a refund on my pension contribution?

You can only get a refund from your pension contributions if you have opted out within one month of your pension auto-enrolment date (this date can be found on your NOW Pensions portal at: https://www.nowgatewayx.com/login). This is in line with government rules and Red Snapper will refund any contributions made in this period through payroll.

If the one month window after your pension auto-enrolment date has passed, you will not be eligible for pension contribution refunds.

PAYMENT

When can I expect payment?

Any timesheets approved by the cut-off time will be paid on your following pay day.

If you have opted for weekly pay, payment is due a week in arrears on the Friday. For example, if a timesheet was submitted for the week ending 4^th March 2022, payment for this timesheet will then be paid on the 11^th March 2022.

If you have opted for monthly pay, payment is due on the last Friday of the month. For example, for the month March 2022, if monthly pay was opted for, payment will be due on Friday 25^th March 2022.

My timesheet was approved late, can I get an advance?

If you are paid via an umbrella company, please contact them to request the advance.

Advance requests are assessed on a case by case basis. Only in exceptional circumstances or if an error is on our part, will advances on wages be made. If you are paid PAYE, the advance will be for 60% of your timesheet. Please contact us to discuss your situation.

HOLIDAY

How do I claim holiday?

To claim holiday, simply log into Evertime at: https://app.evertime.co.uk/Account/Login. Once logged in, click on the ‘Holiday’ tab. This will now show you have much holiday pay you have accrued over time. Simply click ‘Claim’ and claim how much holiday you want paid out.

When will my holiday claim be paid out?

Holiday will be paid the same way normal timesheets are. If you are paid weekly, holiday will be paid a week in arrears from the week end date of the holiday claimed timesheet. If you are paid monthly, holiday will be paid on the last Friday of the month. The week ending date on your holiday claim should the Friday before you want to be Please enter the date on your claim as the Friday before you want to be paid.

PAYSLIPS

I need access to my payslip, can this be sent to me?

If you are paid via an umbrella company, it would be your umbrella company who will have access to our payslips and not Red Snapper.

If you are paid via PAYE, please access your payslips through Evertime. To do this, please log onto Evertime and click on “My Payments”.

STATUTORY SICK PAY (SSP)

How can I claim statutory sick pay?

To claim SSP, you will need to forward a signed sick note or fit note detailing the time frame you are claiming for. Once this is sent and has been reviewed and verified by our payroll team, we will then process your SSP, this too will be paid out the same way as standard